Refund policy
Last updated: October 12, 2026
1. Product Returns
Customers may return an unopened, unused, non-perishable product within 15 days of the delivery
date for a refund of the eligible product amount, subject to a 20% restocking fee. All returns must be
authorized by True Cellular Formulas Customer Service before products are shipped back.
2. Shipping Fees Are Non-Refundable
All shipping fees are non-refundable. No exceptions. This includes original shipping charges,
expedited shipping charges, international shipping charges, and any other shipping fees associated
with an order. If a customer qualifies for a product refund, the original shipping fees paid will not
be included in the refund.
3. Opened or Used Products
Returns are generally not accepted for products that have been opened or used. However, if a
product is defective or contains ingredients that were not disclosed on our website, please contact
Customer Service so we can review the issue. We cannot issue refunds simply because a customer
does not like a product after trying it. Individual experiences may vary based on taste perception,
digestion, health status, and other factors.
4. Perishable & Temperature-Sensitive Products
Perishable and temperature-sensitive products, including nasal sprays, natural deodorants, and
other items requiring temperature-controlled handling, are non-refundable. These products require
expedited shipping and are not eligible for free economy shipping. Shipments may include
complimentary ice packs to help control temperature during transit. Ice packs may partially or
completely melt during transit, which does not necessarily indicate that the product has been
compromised. Additional ice packs may be available for purchase at checkout. Customers are
responsible for retrieving temperature-sensitive packages promptly after delivery and storing
products according to their packaging instructions/
5. Systemic Formulas Products
All sales of Systemic Formulas supplements are final and non-refundable.
6. How to Request a Return
Before returning an eligible product, customers must contact True Cellular Formulas Customer
Service to request a Return Merchandise Authorization (RMA) number and return instructions. Do
not send products back without an approved RMA number. Customers are responsible for all return
shipping costs. True Cellular Formulas may provide a return shipping label upon request. However,
the cost of that label will be deducted from the customer’s eligible refund. Do not refuse delivery,
mark a package “Return to Sender,” or return products without first obtaining authorization.
Unauthorized returns, refused packages, and packages returned to sender without prior
authorization may not qualify for credit or a refund.
True Cellular Formulas® | Customer Service: (888) 600-0642 | support@truecellulardetox.com
7. Refund Processing
Once an authorized and eligible return has been received and inspected at our warehouse, the
applicable product refund will be processed within 30 days after receipt, minus the 20% restocking
fee, return shipping label costs if applicable, and other applicable non-refundable charges. Original
shipping fees will not be refunded.
8. Incorrect Products or Fulfillment Errors
If True Cellular Formulas ships an incorrect product due to an error on our part, please contact
Customer Service. We will review the issue and provide appropriate instructions for correcting the
order. When a return is required because of our fulfillment error, we will provide a return shipping
label at no cost to the customer or advise whether the incorrect item may be kept. The correct
product will be arranged for shipment once the error has been confirmed.
9. Free U.S. Economy Shipping
Free economy shipping is available on qualifying U.S. orders of $150 or more. Certain products may
be excluded from free or discounted shipping. Products requiring expedited or temperature
controlled shipping are not eligible for free economy shipping. Available shipping methods and
applicable charges are displayed at checkout.
10. Shipping & Customer Service Hours
True Cellular Formulas warehouse shipping hours are Monday through Friday, 9:00 AM to 5:00 PM
Eastern Time, excluding observed U.S. holidays. Customer Service is available Monday through
Friday, 9:00 AM to 5:00 PM Eastern Time by email at support@truecellulardetox.com or phone at
(888) 600-0642. We do not process or ship orders on Saturdays, Sundays, or observed U.S. holidays.
Standard and expedited orders generally require 1–3 business days for processing before shipment.
Selecting an expedited shipping service does not guarantee same-day shipping.
11. Expedited Shipping & Order Cutoff
Depending on the destination and products ordered, customers may have the option to select FedEx
2Day or FedEx Overnight. Both standard and expedited orders generally require 1–3 business days
for processing before shipment. Expedited orders received with completed payment authorization
by 12:00 PM (noon) Eastern Time are eligible for processing that business day, but neither the cutoff
nor an expedited shipping selection guarantees same-day shipment. Orders received after the cutoff
may begin processing on the following business day. Overnight shipping does not automatically
include Saturday delivery. Customers requiring Saturday delivery should contact Customer Service
before placing an order. FedEx 2Day and Overnight services may not be available for every
destination.
12. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address. Please verify
your name, street address, apartment or unit number, city, state, postal code, and country before
submitting your order. Once an order has been processed and shipped, we cannot guarantee
changes to the shipping address. True Cellular Formulas is not responsible for delivery delays, lost
packages, returned packages, or additional shipping charges resulting from an incorrect or
incomplete address provided by the customer. If you notice an address error immediately after
placing your order, contact Customer Service as soon as possible.
True Cellular Formulas® | Customer Service: (888) 600-0642 | support@truecellulardetox.com
13. FedEx Deliveries & P.O. Boxes
FedEx does not deliver to P.O. Box addresses. Customers selecting a FedEx shipping service must
provide a valid physical street address for delivery. Orders submitted with P.O. Box addresses may
be delayed while we attempt to obtain a valid address.
14. Lost, Stolen, Damaged or Missing Packages
Customers must report products that arrive damaged within 1–3 days after the delivery date by
contacting Customer Service at support@truecellulardetox.com or (888) 600-0642. Please include the
order number and photos of the damaged product and packaging when available. Once a Standard
Ground package has been accepted by the shipping carrier, True Cellular Formulas is not
responsible for packages lost or stolen after confirmed delivery. Customers should contact the
shipping carrier directly regarding delivery issues and promptly notify our Customer Service team.
For postal shipments, customers should also contact their local post office. FedEx 2Day and
Overnight shipments include applicable standard declared-value coverage, which may be limited to
$100 depending on carrier terms. If an eligible expedited shipment is lost in transit, contact
Customer Service for assistance with a carrier claim.
15. SavedBy Shipping Protection
We highly recommend adding SavedBy Shipping Protection at checkout. SavedBy is available for
eligible True Cellular Formulas orders and provides additional protection for shipment issues,
including lost, stolen, damaged, or missing packages, subject to SavedBy’s terms, conditions, and
coverage. Adding SavedBy Shipping Protection may provide a simpler way to resolve eligible
shipping problems.
16. International Orders
All international sales are final. International orders are not eligible for returns or refunds.
Customers are responsible for understanding their country’s import regulations before placing an
order. We strongly recommend contacting your country’s customs office or appropriate import
authority to verify that the products you intend to purchase can legally enter your country.
International shipments may be delayed, inspected, quarantined, rejected, seized, returned,
abandoned, or destroyed by customs authorities. True Cellular Formulas cannot control foreign
customs authorities and is not responsible for packages affected by destination-country import
restrictions.
17. Countries & Locations We Cannot Ship To
True Cellular Formulas is currently unable to ship to addresses in the following European Union
locations: Belgium, Bulgaria, Croatia, Cyprus, Estonia, Germany, Greece, Hungary, Italy, Latvia,
Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain. Shipping
availability is subject to change based on carrier availability, customs requirements, import
regulations, and other applicable restrictions. International FedEx shipments require a valid
physical street address. FedEx cannot deliver to international P.O. Boxes.
18. Customs, Duties, Taxes & VAT
International shipments may be subject to import duties, tariffs, taxes, VAT, brokerage fees, and
other government-imposed charges. These charges are determined by the destination country’s
government and customs authorities. For eligible destinations and shipments, True Cellular
Formulas may offer a FedEx shipping option allowing estimated duties and taxes to be prepaid at
checkout. When available, we recommend selecting this option to simplify the import process and
reduce potential payment-related delivery delays. Prepayment does not guarantee customs
True Cellular Formulas® | Customer Service: (888) 600-0642 | support@truecellulardetox.com
clearance or delivery by a specific date. If duties and taxes are not included with the order, the
recipient is responsible for paying all applicable charges directly to FedEx or the appropriate
customs authority. Failure to pay required import charges, provide customs documentation, or
collect an international shipment may result in the package being returned, abandoned, or
destroyed. Such orders are not eligible for a refund or replacement. By placing an international
order, customers accept responsibility for complying with destination-country import requirements
and paying all applicable charges.
19. Orders Containing Multiple Products
Orders containing multiple products or items from different brands may arrive in separate
shipments. Separate shipping charges may apply to each shipment. All applicable shipping charges
are non-refundable.
20. Additional Shipping Information
Shipping services, carrier availability, processing times, and delivery times may vary based on
destination, product availability, weather, carrier operations, customs processing, and
circumstances outside True Cellular Formulas’ control. For questions about returns, refunds,
incorrect shipments, damaged products, or delivery issues, contact Customer Service at
support@truecellulardetox.com or (888) 600-0642, Monday through Friday, 9:00 AM–5:00 PM
Eastern Time.