Customers may return an unopened, unused, non-perishable* product within 15 days for a refund minus shipping cost and a 20% restocking fee. Shipping fees are not refundable.
Shipping charges are not refundable.
International Orders are not eligible for returns
If you have opened the product and it is defective or contains ingredients we did not list on our site, you may also return it. Yet, if you do not like a product, unfortunately, we cannot refund you after trying it. There is just too much individual variation in taste perception, digestion, and health status. What may work for one person may not work for another. We hope you understand.
To send back your unopened product, contact us via email to obtain an RMA# and an address to which the box should be sent. DO NOT SEND BACK PRODUCTS WITHOUT AN RMA# or you will not get credit. Shipping the product back will be your responsibility. We will issue a refund, less the restocking fee, and original shipping cost, once the product is returned.
If you were shipped the wrong product by fault of ours, we will provide you with a free shipping label for its return (or you may be able to keep it) and we will credit you for that product as soon as we receive it back. The correct product will be shipped out to you as soon as we are informed of the error.
Perishables are Non-Refundable
Orders for More Than One Item (Multiple Product Orders)
If your order contains more than one product or items from different brands, there is a chance you will receive them in two separate packages. Separate shipping charges for each shipment may apply.